Returns Policy
At RoyalDanishPorcelain.com, we want you to be completely satisfied with your purchase. If you are not happy with your order, you may return it in accordance with the following policy.
Returns Period
You may return most items within 30 days of delivery. The product must be unused, in its original condition, and in the original packaging with all tags and certificates of authenticity attached. Proof of purchase is required for all returns.
Non-Returnable Items
Due to the delicate nature of our products, certain items cannot be returned unless faulty. These include, but are not limited to:
- Custom-made or personalized porcelain
- Items marked as final sale
- Used or damaged products
- Products without original packaging
Returns Process
To initiate a return, please visit our Returns Portal on our website. You will need your order number and email address. Once your return request is approved, you will receive detailed instructions on how to proceed. Returns sent without prior authorization may not be accepted.
Return Shipping
You are responsible for the cost of return shipping unless the item is faulty or we have made an error. We recommend using a tracked and insured shipping service with adequate packaging protection. We cannot be responsible for items lost or damaged in transit.
Refunds
After we receive and inspect your return, we will process your refund within 10-14 business days. Refunds will be issued to the original payment method. Please note that shipping costs are non-refundable unless the return is due to our error.
Faulty or Damaged Items
If you receive a faulty or damaged product, please contact us within 48 hours of receipt. We will cover the cost of return shipping and provide a full refund or replacement, including original shipping charges.
Exchanges
We do not offer direct exchanges. To exchange an item, please return the original product for a refund and place a new order on our website.
For more detailed information about our returns process, please visit our website.
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